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Online Suggestions

About the Opportunity For Improvement (OFI) process:

• This is the way BTA P/L allows all stakeholders to provide comment on the services conducted by BTA P/L.



• Your comments can be in the form of a complaint, compliment, suggestion or an area where you can see room for improvement.



• BTA P/L uses the information gathered in OFIs to improve services to customers and clients.

Please select one:

Client e.g. a Council Employee

Infringement Notice Recipient e.g. an offender or debtor

Other (please specify):         

Personal Details: (Optional)

First name:             

Last name:             

Contact Phone:     

Address:                

E-mail:                   

Regarding Infringement Number (if applicable):    

How was the issue raised?

Phone

Letter

A personal visit from a BTA P/L Field Officer

Other (please specify):       

Type of Comment:

Complaint

Compliment

Suggestion

Type of Issue:

Procedure

Personnel

Equipment

What is it that you wish to comment on?

Please Note:

Any information provided in this form is completely confidential and will not be supplied to a 3rd party without your prior consent.

If you do not wish to complete this on-line form, you can download an OFI and mail it to BTA P/L, PO Box 779 Melton VIC 3337

Click to download the Opportunity For Improvement Form